Shipping Policy

Shipping Policy – ZyQunex™

At ZyQunex™, we aim to provide a dependable and efficient delivery experience from the moment you place your order until your pet supplies, natural pet food, grooming products, pet accessories, and pet wellness products arrive safely at your location.

Our products are selected to support pet owners, families, and modern pet lifestyles with reliable pet essentials, holistic pet care products, boutique pet accessories, and dependable customer service.

Our Shipping Approach

To ensure reliable delivery and consistent service, ZyQunex™ works with trusted fulfillment partners, regional warehouses, and shipping carriers.

This shipping model allows us to:

• Maintain dependable product availability
• Provide fair and competitive pricing
• Improve shipping efficiency and order handling
• Support faster fulfillment for pet wellness and pet care needs

1. Order Processing & Shipping Costs

Processing Time

Orders typically require 2–5 business days for order verification, packaging, and shipment preparation.

During peak seasons, holidays, or promotional events, processing times may extend up to 6 business days.

Shipping Fee

A flat shipping fee of $6.99 per order applies within supported delivery regions.

2. Estimated Delivery Times

• United States: 5–12 business days
• Canada: 7–14 business days
• Other International Locations: 10–20 business days

Delivery times are estimates and may vary depending on shipping carrier operations, weather conditions, seasonal demand, customs processing, or regional delivery services.

3. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Please note:

• Tracking updates may require 1–3 business days to appear after shipment.
• Temporary tracking delays do not necessarily indicate a lost package.

4. International Shipping & Customs

For international orders:

• Shipments may be sent under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for applicable import duties, taxes, or customs fees.
• ZyQunex™ is not responsible for delays caused by customs clearance procedures.

Import regulations and fees may vary depending on the destination country.

5. Order Changes or Cancellations

Orders are processed quickly to maintain fast shipping times.

If you need to modify or cancel an order, please contact us within 12 hours of placing your order:

Email: service@zyqunex.com

Once an order enters processing, modifications or cancellations may no longer be possible.

6. Lost or Damaged Packages

Damaged Items

If your order arrives damaged, please contact us within 72 hours of delivery and provide clear photos of:

• The product
• The packaging
• The shipping label

We will review the issue and arrange a replacement if appropriate.

Lost Packages

If a shipping carrier confirms that a package has been lost during transit, we will arrange a replacement after verification.

Contact Information

If you have questions regarding shipping or delivery, please contact us:

ZyQunex™
199 Mississippi St
San Francisco, CA 94107
United States

Phone: +1 (415) 863-7297